1. Agreement to Terms

By accessing our website, creating an account, booking classes through our platform, or purchasing any services from Studio Eleven Collective Inc., you agree to be bound by these Terms & Conditions (the “Terms”). If you do not agree, you may not use our services.

2. Services Offered

Studio Eleven Collective Inc. provides infrared-heated group fitness classes, including Pilates, barre, strength, cardio, and mobility. We also offer memberships, class packages, workshops, and related services. Services, schedules, and instructors may be modified without notice at any time in our discretion and are subject to availability.

3. Bookings and Attendance

All classes must be booked and prepaid through Studio Eleven Collective Inc.'s booking platform (currently FliiP) or directly through Studio Eleven Collective Inc., as Studio Eleven Collective Inc. may permit from time to time, including where a booking is made by our staff on a Client's behalf. Classes may generally be booked up to seven (7) days in advance, as further described in Studio Eleven Collective Inc. policies. Bookings are confirmed only once payment has been successfully processed in full. Clients must arrive prior to the scheduled start time of their class. Once a class has commenced, the studio door will be closed and late arrivals will not be admitted. Clients who are not admitted due to late arrival will be considered a no-show and the applicable no-show policy, including any applicable fees or forfeiture of class credits, will apply. Failure to attend a booked class without cancelling within the applicable cancellation period will also constitute a no-show. Grip socks may be required for certain class formats, as determined by Studio Eleven Collective Inc. from time to time.

4. General Conduct and Participation

Clients must always behave respectfully toward staff and fellow participants at all times. Harassment, abuse, discrimination, threats, or unsafe conduct may result in immediate removal and termination of services without refund. Clients must also comply with studio etiquette rules, including silencing mobile phones and refraining from photography or recording during class unless expressly permitted by an instructor. Studio Eleven Collective Inc. is an 18+ facility; clients under the age of majority may participate only with signed parental or guardian consent.

5. Memberships and Packages

Memberships and class packages are non-transferable and may not be shared. All memberships renew automatically at the end of each billing cycle unless canceled in accordance with Section 8 (Cancellation and Refund Policy) of these Terms and Studio Eleven Collective Inc. policies. Certain memberships may require a minimum commitment, which will be disclosed at purchase. Rules regarding freezes, cancellations, expiries, and notice requirements are further outlined in Studio Eleven Collective Inc. policies, which are incorporated into these terms and conditions. Unless otherwise specified, all memberships and class packages begin on the date of purchase, and the applicable expiry or billing cycle is calculated from that date. Pre-sale memberships and class packages are the exception: these will instead begin on August 31, 2026, the date on which Studio Eleven Collective Inc. opens for business, and the applicable expiry or billing cycle will be calculated from that date.

6. Pricing and Payment

All prices are listed in Canadian dollars (CAD) and are subject to HST. Payments are processed securely via platforms as we may direct from time to time. By purchasing a membership, you authorize Studio Eleven Collective Inc. to process recurring charges until canceled in accordance with the Membership Agreement. We reserve the right to adjust pricing for recurring memberships with at least thirty (30) days’ notice.

7. Refunds and Consumer Rights

All sales are final except where required by law. Details regarding refunds, credits, freezes, and transfers are set out in the Studio Eleven Collection Inc.’s policies, which form part of these Terms. Nothing in these terms and conditions limits your rights under Ontario’s Consumer Protection Act, 2002, which provides protections that cannot be waived.

8. Cancellation and Refund Policy

Classes: Classes may be booked up to seven (7) days in advance. To cancel a booked class without charge, you must cancel through your account, or otherwise notify us, at least eight (8) hours in advance of the scheduled start time. Cancellations made less than eight (8) hours in advance will be charged a late cancellation fee of $20.00, and no-shows will be charged a no-show fee of $25.00, in each case plus applicable HST, or will result in the loss of the applicable class credit, in accordance with our late cancellation / no-show policy, as further described in Studio Eleven Collective Inc. policies. You authorize Studio Eleven Collective Inc. to charge any such fee directly to the credit card or other payment method on file in your account, without further notice to you.
Membership and Package Termination: You may give notice to terminate a membership or package at any time by cancelling through your account or by providing written notice to Studio Eleven Collective Inc., including by mail to the address above. When that termination takes effect, and what you remain responsible for, depends on the membership or package you purchased and how you paid for it, as set out below. Where you are enrolled in a recurring membership (for example, a monthly membership), termination takes effect at the end of your then-current billing cycle, and you will not be charged for any subsequent cycle. Where you have purchased a six (6) month or one (1) year package and paid for it in a single lump sum in advance, that payment cannot be cancelled or refunded, and termination takes effect at the end of the committed term you have paid for, at which time your membership will end. Where you have elected to pay for such a package by equal monthly instalments, termination likewise takes effect at the end of the committed term, and you remain responsible for the instalments payable for the balance of that term. In each case, this is subject to any refund or cancellation right provided by law, including under Ontario’s Consumer Protection Act, 2002.
There is no termination fee. Amounts already paid for classes or services already provided, or for your current billing cycle or package, are non-refundable, except where required by law, including under Ontario’s Consumer Protection Act, 2002.

Where a refund is owed to you by law, it will be issued within ten (10) days of the date of termination. Drop-in class packages are non-refundable, except where required by law.
Nothing in this section limits or waives any right you may have under Ontario’s Consumer Protection Act, 2002. To request cancellation of a membership or package, cancel directly through your account or contact us using the information in Section 18 (Contact).

9. Health and Safety

You are solely responsible for ensuring you are medically fit to participate in the classes and related services. Clients who are pregnant may participate in classes only where they have first obtained and provided to Studio Eleven Collective Inc. written clearance from a licensed physician confirming that they may safely participate in the classes, including in an infrared-heated environment. Studio Eleven Collective Inc. may require updated written clearance from time to time. Clients should consult a healthcare provider as needed and provide written medical clearance where required, including in cases of postpartum recovery (less than 12 weeks) or recent surgery or injury. Clients must disclose any injuries, conditions, or postpartum status to the instructor prior to each class, must notify us immediately if they become pregnant and provide the written clearance described above before participating in any further classes, and must promptly notify us of any changes in health status.

Our instructors provide fitness guidance only; nothing offered during classes constitutes medical advice or a substitute for professional medical treatment. Studio Eleven Collective Inc. may, in its discretion, modify exercises, request medical clearance, or refuse participation where safety is at risk.

Studio Eleven Collective Inc.  is not responsible for lost, stolen, or damaged personal belongings. In the event of a medical emergency, you authorize us to obtain emergency medical treatment on your behalf, and you accept responsibility for all associated costs.

10. Liability and Waiver

Participation in classes and use of related equipment involves inherent risks. By attending, you voluntarily assume all risks associated with physical activity.

You agree to release and hold harmless Studio Eleven Collective Inc., its directors, officers, instructors, contractors, and staff from any liability for injuries, illness, conditions, damages, or losses arising from participation, except where prohibited by law. A signed Liability Waiver, delivered through our platform or in-studio, is required prior to participation. The full text of the Release of Liability, Waiver of All Claims, and Assumption of Risk is set out at Schedule B to the Membership Agreement.

To the maximum extent permitted by law, Studio Eleven Collective Inc.’s aggregate liability for any claims shall not exceed the greater of CAD $100.00 or the total amounts you paid to us in the one (1) month preceding the claim. Studio Eleven Collective Inc.  is not liable for indirect, incidental, special, or consequential damages.

You further agree to indemnify and hold harmless Studio Eleven Collective Inc. and its personnel from any claims, expenses, or legal fees arising from your breach of these terms and conditions, misuse of services, or violation of applicable law.

11. Intellectual Property

All content and services provided through our website, social media, and classes, including text, logos, images, videos, and material, is owned by or licensed to Studio Eleven Collective Inc.  You may not copy, reproduce, or distribute any such materials without prior written consent, which may be arbitrarily withheld for any reason.

12. Prohibited Conduct

Clients may not use Studio Eleven Collective Inc.’s services for unlawful purposes, engage in abusive or unsafe conduct, or interfere with our website, systems, or scheduling software. Studio Eleven Collective Inc.  maintains a zero-tolerance policy for harassment, abuse, or discrimination. We may suspend or terminate services without refund for violations of any policy.

13. Third-Party Services, Accounts, and Communications

We use FliiP as our booking and account management platform (the "Booking Platform"). If you create an account through the Booking Platform, you must provide accurate information, safeguard your login credentials, and notify us promptly of unauthorized use. You are responsible for all activity under your account, and for familiarizing yourself with the applicable terms and policies of any third-party services or platforms.

All purchases are made in Canadian dollars and are for personal use only. We may correct typographical or pricing errors, and cancel or refund any affected transactions in our sole discretion.
By creating an account or booking services, you consent to receive automated transactional communications from us through the Booking Platform. These messages are necessary to deliver the Services and cannot be opted out of, and include, without limitation, messages confirming that you have been booked into a class, reminding you of an upcoming class, confirming that you have been added to a waitlist, notifying you that you have been moved from the waitlist into a class, confirming that you have cancelled a class, and notifying you that we have cancelled or modified a class. If you sign up for our mailing list, you may separately receive marketing communications from us by email through Mailchimp, which you may opt out of at any time using the unsubscribe link included in those communications.

14. Modifications to Services and Terms

Studio Eleven Collective Inc.  reserves the right to modify schedules, services, pricing, or these Terms at any time without notice. Material changes may be posted on our website or communicated by email. You agree that continued use of our services after such changes shall constitute acceptance.

In circumstances beyond our reasonable control including but not limited to extreme weather, power outages, epidemics, strikes, or government actions Studio Eleven Collective Inc.  will not be held liable for delays or failures in providing services.

15. Privacy

Your personal information is handled in accordance with the Privacy Policy set out in Part II of this document. Third-party platforms we use maintain their own terms and privacy practices, which also apply.

16. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Ontario and the applicable federal laws of Canada. Any disputes shall be resolved exclusively in the courts of Ottawa, Ontario.

17. General Provisions

These terms and conditions, together with Studio Eleven Collective Inc.’s policies and any applicable Waiver and Membership Agreement, constitute the entire agreement between you and Studio Eleven Collective Inc.  Inc. If any provision is found invalid, the remainder will remain enforceable. Failure to enforce a provision does not constitute a waiver. Clients may not assign these Terms without our consent; we may assign them to an affiliate or successor. Section headings are for convenience only and do not affect interpretation.