1. Booking & Attendance

1.1       All classes must be booked and prepaid in advance through our platform as we may direct from time to time. Bookings are confirmed once payment is received in full.

1.2       Please arrive prior to the scheduled start time of your class to allow time to set up.

1.3       Grip socks may be required for certain class formats, as determined by Studio Eleven Collective Inc. from time to time (available for purchase at the studio).

1.4       All clients must check in at the front desk or kiosk before class. Failure to check in may be recorded as a no-show.

1.5       Late Arrival Policy: Once a class has begun, the studio door will be closed and late arrivals will not be admitted. Clients who are not admitted will be considered a no-show, and the applicable no-show policy, including any applicable fees or loss of class credit, will apply.

1.6       Advance Booking Window: Classes may be booked up to seven (7) days in advance of the day and time of the class.

2. Cancellations & No-Shows

2.1       You may cancel a booked class at any time directly through your account.

2.2       Cancellations made at least eight (8) hours before the scheduled start time of a class are free of charge.

2.3       Cancellations made less than eight (8) hours before the scheduled start time will result in a late cancellation fee of $20.00, and no-shows will result in a no-show fee of $25.00, in each case plus applicable HST, or the loss of the class credit used for the booking, as applicable. You authorize us to charge any such fee directly to the credit card or other payment method on file in your account, without further notice to you.

3. Membership Policies

3.1       Auto-Renewal

All memberships renew automatically each billing cycle (e.g., monthly) unless cancelled in accordance with this policy and Section 8 (Cancellation and Refund Policy) of our Terms & Conditions. You may cancel at any time through your account or by providing written notice to us. Cancellation takes effect at the end of your then-current billing cycle, you will not be charged for any subsequent cycle, and there is no termination fee.

3.2       Grandfathered Pricing

Active members keep their original rate, even if prices increase. Cancelling or downgrading ends this benefit; rejoining is at then-current rates.

3.3       Freezes

Up to TWO (2) freezes per calendar year, maximum of FOUR (4) weeks each. Requests must be emailed at least SEVEN (7) days before the next billing date. If dates aren’t provided, the default freeze is FOUR (4) weeks.

3.4       Billing Cycles

Membership credits do not roll over and must be used within the applicable billing month. Unless otherwise specified, memberships and class packages activate on the date of purchase, except pre-sale memberships and packages, which will instead activate on August 31, 2026, the date Studio Eleven Collective Inc. opens for business.

3.5       Membership Changes

There is no fee to cancel your membership. Upgrades are allowed at any time. Downgrades or upgrades require two (2) full billing cycles before another change may be made. Any change to your membership will automatically end grandfathered pricing (if any).

4. Studio Cancellation

Classes may be cancelled at our sole discretion. We will use our best efforts to notify clients at least TWO (2) hours prior to the scheduled start time of the class. Classes may also be cancelled due to weather, power outages, or emergencies. Credits will be returned or classes rescheduled. Clients must keep platform notifications active at all times, in order to receive updates.

5. Age Requirements

Minimum age: 16. Ages 16–17 require a parent/guardian signature. Ages 18+ may sign independently. Children/minors may not remain in the studio during classes.

6. Retail

All retail items purchased from us are final sale, with no possibility of return, exchange, or refund, except where required by law. Gift cards are not offered at this time.

7. Health, Safety & Accessibility

Participation prior to your signature of Studio Eleven Collective Inc.  Inc.’s standard waiver is strictly prohibited. Clients are responsible for ensuring they are medically and physically able to participate. Clients who are pregnant must notify us immediately and may participate only after providing written clearance from a licensed physician confirming that they may safely participate, including in an infrared-heated environment. Injuries, conditions, or postpartum status must be disclosed to instructors before class. Instructors may modify or restrict participation if safety is a concern. Clients must follow all instructor guidance. Instructors may refuse participation or remove clients if safety or conduct is compromised. Equipment must be wiped down after each use. Please avoid heavy fragrances. Clients requiring accommodations should email info@studioelevencollective.ca in advance.

8. Results

You hereby acknowledge and agree that individual outcomes will vary. Reviews or testimonials are not always indicative of typical results. Each individual client of Studio Eleven Collective Inc.  may have different backgrounds, fitness levels, experience, motivation, and other factors that are outside of our control. As such, we cannot predict or guarantee any level of success merely from your purchase of our products or services.

9. Studio Etiquette, Conduct, & Zero Tolerance

Clients must treat staff and fellow members with respect. Mobile devices must be silenced. Recording/photography during class requires instructor approval. Harassment, discrimination, abuse, unsafe conduct, or engaging in disparaging or defamatory comments or inferences against Studio Eleven Collective Inc.  or its staff, partners, clients, or affiliates will not be tolerated and may result in removal without refund.

10. Personal Belongings

Bring only essential items. Studio Eleven Collective Inc.  is not responsible for lost, stolen, or damaged belongings.

11. Photos, Video & Social Media

Studio Eleven Collective Inc.  may capture photos/videos in the studio for promotional use. Clients will be asked for consent before being featured. To opt out, notify us in person or at info@studioelevencollective.ca.

12. Payment, Refunds, Chargebacks, & Fees

All purchases are final. Refunds are not provided except as required by law. You hereby agree that refunds may only be requested directly from Studio Eleven Collective Inc.  in accordance with the applicable terms and conditions relating thereto, and further agree that you shall not attempt nor request any chargeback with your financial institution or payment card provider in an attempt to circumvent our refund policies. In the event of a chargeback attempt, you expressly agree that Studio Eleven Collective Inc.  shall have the right to present proof of your agreement to these terms and conditions to the third-party institution(s) investigating the dispute. Studio Eleven Collective Inc.  reserves the right to change pricing and fees at any time without notice.

13. Force Majeure

Studio Eleven Collective Inc.  is not liable for cancellations, closures, or service interruptions caused by circumstances beyond our control, including but not limited to natural disasters, government regulations, or public health events.

14. Severability

If, in any jurisdiction, any provision of these policies or its application to any party or circumstance is restricted, prohibited, or deemed to be invalid or unenforceable, such provision shall, as to such jurisdiction, be ineffective only to the extent of such restriction, prohibition, invalidity, or unenforceability, without invalidating the remaining provisions of these policies, and without affecting the validity or enforceability of such provision in any other jurisdiction or without affecting its application to any other party or circumstances.