We encourage you to review this Privacy Policy regularly to remain informed about our information practices and the ways you can protect your privacy. Capitalized terms not otherwise defined in this Privacy Policy have the meanings set forth in our Terms and Conditions.

Information We Collect

We collect personal information that you provide to us directly, including your name, email address, phone number, billing address, and payment details. We may also collect health-related disclosures that you voluntarily provide, such as injuries, pregnancy, or other conditions relevant to safe participation, as well as any communications you send us by email, SMS, or otherwise. If you provide information about other individuals (for example, through referrals or guest passes), you confirm that you have obtained their consent.

In addition, we automatically collect device and browser details, IP addresses, general location information, and website usage data, including pages viewed and time spent on our site, through cookies and similar tracking technologies. We may also receive limited information from third parties, and/or social platforms, if you interact with our advertisements or accounts.

Use of Information

We use your information to process bookings, memberships, and payments; to communicate with you regarding classes, cancellations, billing, or account matters; to send you marketing communications, subject to your consent where required by Canadian anti-spam legislation (CASL); to personalize your experience and improve our services; to administer promotions, surveys, or referral programs; to deliver and measure advertising campaigns, including through analytics tools such as Google Analytics or Facebook Pixel; and to satisfy legal, accounting, and regulatory requirements.

Consent and Choices

By providing your personal information, you consent to its collection and use as described in this Policy. Where you sign up for our mailing list, we send marketing communications by email through Mailchimp, and you may withdraw your consent to receive these at any time by using the unsubscribe link provided in each email or by contacting us directly. Automated transactional communications sent through our Booking Platform (FliiP) — such as class and waitlist confirmations, reminders, and cancellation or schedule-change notices — are necessary to deliver the Services and cannot be opted out of.

Disclosure of Information

We do not sell personal information. We may disclose personal information to third-party service providers engaged to deliver emails, SMS, or other communications. We may also share information with our professional advisors, such as lawyers, accountants, and insurers, where reasonably necessary; with authorities or regulators where required by law; and in connection with a business restructuring, merger, or sale of assets, in which case personal information may be transferred as part of the transaction. We may also use or share aggregated or de-identified data that cannot reasonably identify you for analytics or reporting purposes.

Retention and Transfers

We retain personal information for as long as necessary to provide services, maintain business records, or comply with legal obligations. You may request earlier deletion of your personal information, subject to applicable legal and business requirements. Some information may be processed outside of Canada, including in the United States, through reputable providers who implement appropriate safeguards for data protection.

Security

We employ reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, or disclosure. However, no system or transmission of data over the internet is completely secure, and by using our services you acknowledge the residual risks inherent in online data transmission.

Your Rights

Under Canadian privacy law, you have the right to request access to the personal information we hold about you, to request corrections or updates, to request deletion of information subject to legal or contractual limitations, and to withdraw consent to marketing communications at any time. If your privacy concerns are not resolved to your satisfaction, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada.

Cookies, Analytics, and Advertising

Our website may use cookies and similar technologies to support functionality, measure site usage, and facilitate targeted advertising, including through third-party platforms such as Google and Facebook. You may disable cookies through your browser settings, but certain features of the site may not function properly as a result.

Third-Party Links

Our website may contain links to external sites. This Privacy Policy does not apply to third-party websites, and we are not responsible for their privacy practices. You are encouraged to review the privacy policies of any external websites you visit.

Children’s Privacy

Our services are intended for individuals aged 18 or older. For minors participating with parental or guardian consent, we collect only the minimum information necessary to facilitate participation.

Policy Updates

We may update this Privacy Policy from time to time. We encourage you to review this Policy periodically to remain informed about how we protect your information.

Studio Eleven Collective Inc.

Orleans, Ontario

If you have any questions regarding this Privacy Policy, please contact us:

info@studioelevencollective.ca